An ancient city in Hunan was exposed to sky-high parking fees, mud line drawing fees, and the Golden Week started overnight at 100？
On October 7th, according to Red Star News, recently, some netizens broke the news that they traveled to Fenghuang Ancient City in western Hunan, but they met with sky-high parking fees. "You can start charging by drawing a line in the mud beside the river, stopping in 15 yuan for 1 hour, and starting at 100 for the night, and only parking is included, not guarding."
In this regard, a staff member of the Tourism Bureau of Fenghuang County said that this was a private act of individual bosses, calling tourists "out of context", and the staff of the Propaganda Department of the local county party committee even said that the problem of parking charges referred to by women online was "rumor, malicious speculation", and the official responded in this way, which immediately triggered a heated discussion.
Zhake: The muddy land by the river is now a sky-high parking lot, and there is no guard after 100 nights.
On October 2 nd, a video of a netizen broke the news that the parking fee of Fenghuang Ancient City in Xiangxi was expensive, and a charging table shot by it showed that,The parking fee in this area includes parking but not guards. When staying overnight in the Golden Week, the parking fee in 100 yuan will be charged. If you stay overnight in the off-season, it will be one night in 50 yuan, and the rest of the time, you will stop to see the market and set the price.
After this incident was exposed, a staff member of Fenghuang Ancient City said that the online statement was taken out of context, and that the parking fees were all stipulated according to the market. "Our regular social parking lot is free within 30 minutes, 10 yuan is charged for 30 minutes to 2 hours, and 20 yuan is charged for 2 hours to 5 hours …"
The staff member said that there is no such thing as a 100 yuan for one night in the regular parking lot, so the charge is very outrageous. ""Those who may be individual bosses who use their own land to mark parking are their personal opinions. "
The official of the scenic spot pushed the problem to the "boss’s personal opinion", and characterized the problem reflected by netizens as "out of context". Even the staff of the Propaganda Department of the local county party committee said that the problem of parking charges referred to by women online was "rumor, malicious speculation". Is this the level and attitude that a national scenic spot should have in handling things?
No matter whether the local parking fees are divided into "regular social parking lots" and "individual bosses use their own land to mark parking", there is only one conclusion for tourists who have this experience, that is, "Fenghuang Ancient City starts parking at 100".The local official’s response is purely a gesture of clearing the responsibility, and it does not reflect on the possible problems behind it from the perspective of tourists. Doing so will definitely make more tourists reluctant to come.
Chaos: the wave of smuggling tourists has a long history, and tourism chaos has been repeatedly banned.
Fenghuang Ancient City, located in Hunan Province, has become one of the four ancient cities in China because of its unique scenery. With the increasing number of tourists,In 2013, Fenghuang Ancient City launched the "New Ticket Policy", which changed the original "entering the scenic spot by ticket" to "entering the scenic spot by ticket". Visitors who want to enter Fenghuang Ancient City must first buy a ticket of 148 yuan.
This move was strongly questioned and criticized by public opinion, but at that time, Phoenix officials were unmoved and called it "thinking for tourists". The essence of such packaged sales, bundled sales and forced tying is compulsory consumption, which violates the tourists’ right to choose and the relevant provisions of the Consumer Protection Law. The so-called "thinking of tourists" is just a grand excuse for "cheating customers".
Practice has proved that Phoenix’s "new ticket policy" has not only been opposed by local people, especially merchants, but also annoyed many tourists. According to reports,During the May Day in 2013, the number of tourists in Fenghuang Ancient City was only 40% of that in 2012. Obviously, without tourists, all wishful thinking will come to nothing.
However, the ancient city of Fenghuang, which has experienced the "ticket storm", seems to have not learned its lesson. Excessive commercial development and the frequent phenomenon of "cheating customers" have hurt tourists’ hearts. Many tourists are discouraged by the public toilets in 2 yuan, the high-priced Yiwu commodities and the chaotic market order.
This time, the "sky-high parking fee" was revealed by tourists many years ago. According to the netizens who have been there, the parking place is not standardized."They can just draw a line on the concrete floor to start charging, and what’s more, some cars didn’t stop at the marked place, and when they went to see it the next day, the cars were already marked below."
Tourists said that temporary parking at that time started in 15 yuan, and they would not be allowed to leave without paying. "Many people have suffered this, but in order not to spoil the mood of traveling, they can only endure it, but they will definitely not come again next time."
Question: Is it the insatiable greed of the merchants or the inaction of the management department?
Behind the decline in reputation of scenic spots, it is inseparable from two subjects, merchants and management departments.
Recently, a tourist released a video and broke the news that she was insulted by a young female shopkeeper because she didn’t buy anything in a hand drum shop in Shuanglang Ancient Town, Dali. The other party roared, "Don’t come out to play if you have no money, and you will lie if you have no money." Once the video was exposed, it immediately triggered a hot discussion among netizens.
In addition, an inn in Xijiang Miao Village, Leishan County, Guizhou Province was exposed, and the price of one or two hundred yuan at ordinary times soared to nearly 10,000 yuan during the National Day.
No matter Dali, Guizhou, Fenghuang and Lijiang, with the fire of tourism in the ancient city, more and more merchants poured in, and the original silence in the ancient city had already been broken. The commercialization and high consumption in the scenic spot made many tourists feel helpless.
Sky-high-priced cheating is not only today, it has always existed. In today’s developed network, sky-high cheating will undoubtedly be made public and accepted by netizens, and businesses that are greedy for small profits will also be labeled as "cheating", which is undoubtedly self-destructive. But is it all the fault of the merchants? No, there is also the management department.
Every time something goes wrong, the management puts the blame on "individual bosses", which is not a contradiction transfer. The reason is that behind the explosive and extensive growth of scenic spots, it is to emphasize construction over management and business over service.
Some scenic spots "lay eggs regardless of eggs", and constantly advertise to attract people to make quick money. However, when building and maintaining the infrastructure of scenic spots, they pay no attention to consumers’ travel experience and even life safety, resulting in a high complaint rate, and even complaints are ignored.Effective remedy is not to deny the problem and cut the responsibility. Instead, we should really start from the experience of tourists, really solve the problem and prevent the problem from the source.
Building a mature tourist area requires years of efforts and improvement by local managers. If we neglect supervision and fail to "beat the small and beat the early" at the first sign of problems, unscrupulous businesses will become more and more fearless and will lose their long-accumulated good reputation in a short time.
Managers of tourist destinations should not have the idea of lying on the "credit book", and should not "eat people with short mouths and short hands" or "turn a blind eye" to business violations. After all, in the Internet age, any flaw may be magnified. Compared with the problem itself, the local response style and disposal logic may be the real problem.
Source: zebra observation
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